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How to prepare a clear, concise and effective statement of advice

20 November 2019

Preparing a clear, concise and effective Statement of Advice (SOA) can be achieved by following a few simple steps. And avoiding some of the more common mistakes. Financial service providers must provide clients with a Statement of Advice with enough information to ensure they understand the personal advice given to

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Why a human touch to financial advice automation is critical

23 September 2019

Whilst automation has come leaps and bounds over the past few years, investors and financial advice clients will continue to seek ‘the human touch’. There are several factors that weigh in on this, but predominantly clients enjoy the interaction, collaboration and advice that comes with one-on-one dealings with their financial

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Boosting customer engagement with automation

5 August 2019

Automation is reshaping how businesses engage with customers through the use of artificial intelligence and robotics. Whilst originally leveraged as an opportunity to reduce costs, automation is the new opportunity to boost customer engagement through improved communication and the ability for customers to serve themselves. In this digital era we

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How to manage stockbroker compliance cost effectively

11 July 2019

Whilst the Royal Commission into the Misconduct in Banking, Superannuation and Financial Services Industry may have concluded, the implications of the hearing and new compliance requirements will continue to affect the industry for years, if not decades. The question from many is now how to manage stockbroker compliance cost effectively.

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